2.1- What this privacy policy covers

• The types of personal information we collect
• How we collect and use this information
• When and with whom we share your personal information
• Your choices regarding the collection, use, and sharing of your information

2.2- Types of personal information we collect and how we collect it

• Information provided by you: When you create an account, make a booking, schedule an appointment, or sign up to receive information
• Automatically collected information: Through technologies placed on your browser, including cookies, with your permission
• Information received from other sources: Business partners and third parties who help us improve our platform and services, update and maintain accurate records, detect and investigate potential fraud, and more effectively market our services

2.3- How we share your personal information

To facilitate your bookings, assist you during your stay at the property, communicate with you (sending information about products and services or allowing you to communicate with owners or property managers), or comply with applicable laws.

2.4- Your rights and choices

You have the ability to exercise your data protection rights, for example by choosing not to receive marketing communications by clicking 'unsubscribe' in the emails you receive from us.

2.5- How to contact us

Our contact details are provided in the 'Contact Us' section for any questions or requests regarding your personal data.

3.1- Categories of personal information we collect

When you use our platform, we may collect the following types of personal information:

• Contact information: Name, email address, phone number, home, business and billing addresses
• Government-issued IDs: Passport, driver's license, national ID card, government redress numbers, tax identification numbers, or other identification documents issued by authorities
• Stay-related preferences and requests: Destinations, property types, property accessibility needs
• Demographic data: Date of birth, gender
• Geolocation
• Media content: Images, videos, other recordings you post on the app
• Social media identifiers: Publicly available information
• Communications: Call recordings with customer service for quality analysis purposes
• Online interactions: Searches conducted, transactions, other interactions on our website
• Information about others: Travel companions or other people for whom you make a booking
• Business partner information: Updated contact information, demographic information, interests, purchase history

3.2- Use of personal information

We use your personal information for various purposes:

3.3- Sharing personal information

We share your personal information as described below and in this statement, in accordance with applicable laws.

• Third-party service providers: Sharing information with third parties to provide services (payment processing, customer service, business analysis, fraud prevention, compliance). These third parties must protect the information and use it only for contracted services. They cannot use it for direct marketing without separate consent
• Providers: Sharing with providers (owners, property managers, activity providers, urban and interurban transport lines) to facilitate bookings. Providers may contact you for additional information
• Business partners and offers: Sharing with business partners for joint programs or offers (e.g., loyalty program). The partner's name will generally be visible or you will be redirected to their site
• Other third parties: Sharing with social media platforms when you use features like Facebook's 'Like' button or single sign-on via social networks. The third-party provider will combine this information with other data and apply its own privacy policy

3.4- Your choices and rights

Depending on your jurisdiction's laws, you may have the right to request access to, correction of, deletion of, or objection to the processing of your personal information, to restrict its processing, to request the transfer of your information to other organizations, or to withdraw your consent for the processing of your information. You may also file a complaint with your local data protection authority.

• Marketing communications: Control your communication preferences via your account or unsubscribe instructions in marketing communications
• Advertising: Choose not to receive targeted ads via your browser settings or tools like AdBlocker
• Access and correction: Access, update or correct your information via your account or by contacting us
• Right to erasure: Request deletion of your personal information by contacting us

3.5- Security

We maintain technical, administrative and physical safeguards to protect your personal information against unauthorized access, disclosure or loss. We use technologies such as encryption and firewalls to protect your information during transmission and storage

3.6- Changes to this privacy statement

We may update this privacy policy at any time to reflect changes in our practices or applicable laws. We will post changes on this page and, if significant, provide more prominent notice, including for certain services, email notification